Telephone Advice Service Failing Homeless and Destitute Asylum Seekers

refugee by fire

National charities slam the ineffective and unworkable contract to provide asylum support advice and application service over the phone. Since face to face advice services were pulled around 18 months ago, Migrant Help has had the national contract to provide asylum support and advice services via the telephone.

An article published in Scotland’s The National, found that asylum seekers are being sorely let down by the current underfunded and under resourced model of support.

Here at ASHA, we have seen our drop-in numbers soar since Refugee Action stopped providing this face to face advice service (from an average of 47 people per week in 2013 to 79 people per week in 2015).

People fleeing their country to seek asylum in the UK need a good quality advice service that can provide face to face advice about the complicated asylum support application and appeals process. The current system is badly letting people down.

The full article can be found by clicking here.


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